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Opie Commercial Oils
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Terms & Conditions

Please read the following important terms and conditions before buying anything on our website

This contract sets out:

Your legal rights and responsibilities, Our legal rights and responsibilities and certain key information required by law

In this contract:

We, us or our means Opie Oils Limited, and

You or your means the person using our site to buy goods from us

If you don't understand any of this contract and want to talk to us about it, please contact us by:

e-mail: (Monday to Friday: 8:30am to 5:30pm); and

telephone 01209 202942 or 01209 202949 (Monday to Friday: 8:30am to 5:30pm).

Do you need extra help?

If you would like this contract in another format please contact us using the contact details above.

Who are we?

We are Opie Oils Limited registered in England and Wales under company number: 02993088.

Our registered office is at:

The Fuel Depot Cardrew Industrial Estate Cardrew Way Redruth Cornwall TR15 1SS.

Our VAT number is: 434 3287 56

The details of this contract will not be filed with any relevant authority by us.


If you buy goods on this website you agree to be legally bound by this contract.

You confirm that you are buying goods from our site for business purposes and not as a consumer.

This contract is only available in English. No other languages will apply to this contract.

When buying any goods you also agree to be legally bound by:

  1. Our website terms and conditions and any documents referred to in them;
  2. Specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant web page for the goods.
  3. All these documents form part of this contract as though set out in full here.

Ordering goods from us:

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by following the instructions. Please read and check your order carefully and in particular that it is the correct part fitment or application before submitting it.

When you place your order at the end of the on-line checkout process when you click on the "pay now" button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted

We may contact you to say that we do not accept your order. This is typically for the following reasons:

  1. The goods are unavailable;
  2. We cannot authorise your payment;
  3. You are not allowed to buy the goods from us;
  4. We are not allowed to sell the goods to you;
  5. You have ordered too many goods; or there has been a mistake on the pricing or description of the goods.
  6. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
    • A legally binding contract will be in place between you and us; and
    • Subject to payment, we will dispatch the goods to you.
  7. If you are under the age of 18 you may not buy any goods from the site.


We use FedEx and a variety of third party haulage and freight companies to deliver our goods. For more information please see our Shipping Charges and Information page or call us before you place your order.

If something happens which is outside of our control, and affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the goods.

Delivery of the goods will take place when we deliver them to the address that you gave to us.

Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will let you know cancel your order, and give you a refund

If nobody is available to take delivery, please contact us our Customer Services team.

You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

We deliver only to UK business addresses.

Due to availability or goods being located in different warehouses, We may deliver your goods in instalments.


We accept credit cards, debit cards and PayPal. We do not accept cash or cheques.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an outsourced encrypted secure payment mechanism (Sage Pay or PayPal).
However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give to Sage Pay or PayPal.
We do not have access to or store your financial/payment details.

Your credit card or debit card will be charged at the point of order as advance payment but refunded immediately if we do not confirm the acceptance or cannot fulfil your order.

All payments by credit card or debit card need to be authorised by the relevant card issuer.

If your payment is not received by us and you have already received the goods, you:

  • Must pay for such goods within 30 days, or must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us
  • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

The price of the goods:

is in pounds sterling (£)(GBP)

Excludes VAT at the applicable rate

Excludes the cost of Shipping the goods

Nature of the goods:

The Consumer Rights Act 2015 gives you certain legal rights (also known as "statutory rights"), for example, the goods:

  • Are of satisfactory quality
  • Are fit for purpose and
  • Match the description, sample or model
  • We must provide you with goods that comply with your legal rights.
  • The packaging of the goods may be different from that shown on the site.

While we try to make sure that:

All weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1 % in such weights, sizes and measurements in the oil containers; and the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Any goods sold:

at discount prices; as remnants; or as substandard; will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

If we can't supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case: We will let you know if we intend to do this but this may not always be possible.

You can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for

Faulty goods:

Your legal rights under the Consumer Rights Act 2015 (also known as "statutory rights"), are set out above. For more detailed information on your rights and what you should expect from us, please:

  • Contact us using the contact details at the top of this page.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as "statutory rights"). You may also have other rights in law.
  • Please contact us using the contact details at the top of this page, if you want:
    • us to repair the goods;
    • us to replace the goods;
    • a price reduction; or
    • a refund.

Limit on our responsibility to you:

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that:

  • Were not foreseeable to you and us when the contract was formed
  • That were not caused by any breach on our part
  • Business losses
  • Losses to non-consumers


We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • The goods
  • Our service to you
  • Any other matter

Please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

  • Let you know that we cannot settle the dispute with you, and
  • Give you certain information required by law about any alternative dispute resolution (ADR) provider that is relevant to our business.
  • If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
  • Relevant United Kingdom law will apply to this contract

Third party rights

No one other than a party to this contract has any right to enforce any term of this contract